Shipping

Orders will arrive at different times depending on your order, when you order, and where your location.

Orders within Australia can take 3-5  business days to get to you via standard shipping.

International orders can take anywhere between 10 and 15 business days. For more details please email us a ftlohq@gmail.com

When your order has left us you will receive an automated e-mail with a tracking reference.

Please allow a couple of hours for this to register in the system before tracking it as information will not be available immediately.

With this new feature, you can now track your order all the way to your door.

Returns Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund but happy to discuss exchange.

You must contact us via email or phone within 14 days to be eligible for a refund or exchange
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

100 % Money back guarantee...

We pride our self in delivering the ultimate experience and want to ensure each and every customer is stoked with their purchase. If by some chance their is a discrepancy we will replace no questions asked.

The postage of both ways must be payed by the customers.   

To complete your return, we require a receipt or proof of purchase. 

There are certain situations where only partial refunds are granted: (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error. 
- Any item that is returned more than 30 days after delivery

Additional non-returnable items: Gift cards

Gift cards will expire 6 months from purchase date, they can be used for any full priced or sale items.